Building on its commitment to protect customers from the impact of disasters and other service-affecting events, CapRock is announcing its expanded service redundancy and business continuity solution.
The Dual Teleport Configuration Services (DTC), now available on the North America Network, ensures continuity of communications by rerouting customer traffic to an alternate teleport in the event that the Houston facility or teleport is adversely affected. Services offered by the DTC program are designed to provide customers with significant backup communications until their primary services can be restored.
The DTC service is an addition to CapRock's existing service redundancy capabilities and disaster recovery planning. Network Operations Centers located in Houston and Aberdeen are each capable of remotely operating the other and the teleports are also hardened to withstand severe weather, including strong winds. In addition to having dual terrestrial entry, the Houston facility also hosts an onsite generator and enough fuel to operate independently for up to one week.
"In response to last year's record hurricane season, customers are requiring communications providers to deliver more comprehensive disaster recovery and emergency response plans," said CapRock President and COO Errol Olivier.
"Unlike many providers that only promote access to alternate teleports, which often fall short of what is needed to provide reliable, back- up service, CapRock's Dual Teleport Configuration Services provide true teleport diversity and network redundancy."
CapRock sets up dual satellite earth stations at an alternate location, pre-stages equipment that is in hot-standby mode and initiates duplicate connections to the public telephone network and public Internet access.
The comprehensive planning, staging, and testing of equipment ensures communications will be maintained during predictable events, such as hurricanes, for customers who enroll in DTC. Customers will also have priority restoration for those which cannot be predicted.
The DTC program is a natural extension to CapRock's disaster recovery program, which was expanded this year to include Broadband DR-VSAT and Private Line DR-VSAT. The DR series packages are designed for emergency response teams or organizations with critical operations needing mobile communications in disaster affected areas when traditional means are unavailable.
Emergency voice, internet, and corporate data access is provided through a completely self-contained unit that includes ruggedized satellite equipment, telephones, fax machines and an optional on-board generator.
As a final note Olivier commented, "CapRock takes business continuity and disaster recovery planning seriously. Initiatives already in place, coupled with new programs CapRock recently announced, provide customers with assurance that they can count on CapRock before, during and after a potential disaster."
